Warranty & ADP Information

Your HP Laptop is protected by HP Services, including a standard limited 1 or 3 years parts and labor warranty depending on model chosen. Certain restrictions and exclusions apply.

For additional protection, consider adding 4-year warranty with Accidental Damage Protection.

What is Accidental Damage Protection (ADP)?

Accidental Damage Protection is different from a Warranty in that a Warranty would apply to a malfunctioning unit. ADP would apply to an accidentally damaged unit that is no longer functional due to an accident that is covered under the plan.

Note: ADP claims are limited up to the value of the purchase price of the system or one replacement unit.

What is covered under ADP?

Examples of what's covered under ADP include:

• Your system is accidentally knocked off the desk and the LCD screen cracks
• You accidentally spill coffee on the keyboard and the system is not operating
• A power surge during a lightning storm causes damage to your system and it will not power on

Examples of what's NOT covered:

• There are scratches or cracks in the outer case, but the system still functions
• The system was left outside in the rain or extreme weather conditions
• The battery no longer works or there are missing accessories
• Incorrectly handling of the system or improper force used on USB / Video / power supply connectors resulting in damage to the system.

Order Lead Time & FAQ's

How long before I get my order?
Lead time based upon current product availability.

How do I get tracking information?
Avinext will email you once tracking information is available. The package is shipped with signature required so pay close attention to the expected delivery date so someone will be available to sign for the package.

Why didn’t I receive an order confirmation?
Order confirmations are sometimes trapped by Spam filters on common email systems. Please check your spam filter for your order acknowledgement. If you still cannot find your order confirmation, please email us and we can send you another copy

Who can I contact about my order?
If you have any questions about your order email gray@avinext.com or contact Robert Gray at (979) 595-2771.

What is the return policy?
All returns will be charged a 15% restocking fee and require prior approval before returning. Returns must be received by Avinext within 30 days from the customer receiving the laptop. Returns must include all original documentation, discs, power cords, and power adapters. Any return missing all of the items original included with the laptop will be shipped back to the customer and the return canceled. To request a return authorization, contact Robert Gray at gray@avinext.com.

My credit card was declined. Why?
When an order is attempted in our online store, our credit card merchant will verify that sufficient funds are available for the purchase AND verify the billing address. If your transaction is declined it is likely because the billing address is incorrect. Check your credit card statement to verify the billing address matches what is entered in our online store. You may have sufficient funds and your bank may approve the charge, but our credit card merchant will deny the order if the billing address is incorrect. We do this additional verification step to help protect against online fraud.

The charge appeared on my credit card but then disappeared. Why?
When an order is placed in the online store we verify the card has enough credit to cover the amount of the transaction, but we do not capture (i.e. receive) funds immediately. Instead, we wait until the laptop ships to capture payment. For this reason, a charge may appear as pending for a while and then drop completely off your statement. If this happens, it does not mean that your order was canceled. We will capture the funds when we have confirmation the order has shipped to you.

Can I ship the laptop to Avinext and pick it up at your office?
Yes. If you want to ship the laptop to our address specify the ship to address as shown below:

Avinext
C/O: Student Name
1400 University Dr. East
College Station, Texas 77840

Laptops can be picked up during our normal business hours M-F, 8-5. Please bring a photo ID when picking up your laptop and a copy of your order confirmation.